Privacy Policy

Privacy Policy for Heritage Home Services, doing business at Coldwell Banker Heritage.

Effective Date: 6/10/24

Heritage Home Services, doing business as Coldwell Banker Heritage (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the website or when you choose to participate in various activities related to the website, such as online chat and message boards.

Derivative Data
Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.

Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the website.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

  • Create and manage your account.
  • Process your transactions and send you related information, including follow-up for form submissions.
  • Email you regarding your form response.
  • Generate a personal profile about you to make future visits to the website more personalized.
  • Increase the efficiency and operation of the website.
  • Monitor and analyze usage and trends to improve your experience with the website.
  • Notify you of updates to the website.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We do not sell or share information.

4. Opt-Out

You can opt out of our messages at any time by replying “STOP” to a message. Reply “HELP” for
more information.

5. Tracking Technologies

Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

5. Third-Party Websites

The website may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Heritage Home Services
dba Coldwell Banker Heritage
4060 Executive Drive
Ohio
customercare@coldwellbanker.com
+19374294500

By using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.