A New Way Homeowners Can Get Faster Repair Guidance

Owning a home comes with surprises. Sometimes it’s minor — a dishwasher that suddenly stops draining or a thermostat acting up. Other times, it’s the kind of issue that immediately makes you think, “Who do I even call for this?”

That’s why many homeowners appreciate tools that make troubleshooting easier before scheduling a full service visit.

One newer option gaining attention is the Video Chat Benefit from American Home Shield (AHS), which allows eligible homeowners to connect with repair Experts through the AHS mobile app for real-time troubleshooting and guidance.

What the Feature Does

The Video Chat Benefit connects homeowners with experienced repair professionals who can help assess common household issues involving:

• HVAC systems
• Plumbing
• Electrical
• Appliances
• General home repairs

Using a smartphone camera, homeowners can show the issue live and receive guidance on possible next steps.

In some situations, the problem may even be resolved remotely without needing an in-home visit. If a repair appointment is still needed, the information gathered during the video chat can help speed up the service process.

Why Features Like This Matter

For homeowners, convenience and quick answers matter — especially during busy seasons or weather extremes common throughout the Midwest.

A feature like video troubleshooting can help homeowners:

• Better understand whether an issue is urgent
• Potentially avoid unnecessary service visits
• Save time diagnosing common household problems
• Feel more confident handling basic troubleshooting steps

According to RISMedia coverage featuring AHS leadership, more than 15% of homeowners who used the feature resolved their issue without scheduling an in-home service appointment.

A Simpler Approach to Home Maintenance

Technology continues changing the way homeowners manage and maintain their homes. Whether it’s smart thermostats, security systems, or virtual repair guidance, many homeowners are looking for faster and more convenient ways to handle everyday issues.

For eligible AHS members, the Video Chat Benefit is one example of how home repair support is becoming more accessible directly from a phone.

Video chat support is currently available through the AHS app during designated service hours.

Final Thoughts

While no homeowner wants unexpected repair issues, tools that offer faster guidance and easier troubleshooting can help reduce stress when problems happen.

As always, homeowners should review the details of their specific home warranty plan to understand what systems, appliances, or repair services may be covered.